Metro Merchant Services was started in 1997 by the President of the company, Mark Landis. Mark got involved in the industry by simply responding to an advertisement in the paper from an ISO who was looking for agents. He met the ISO in a motel room of all places for the training. Although Mark did really well with the ISO, he knew there had to be better opportunities out there for him. 
So he joined the Merchant Services team of a large local bank where he was hired on the spot because of his experience level. He got more training, better organized and became the top producer in his regional market. However the company made many promises without delivering. They changed territories, and toyed with his compensation package which opened his eyes as to how the corporate world often operates and how unfair it was to him and the merchants he was servicing.
While working for the bank, Mark realized that there were so many areas that he could do better for his customers/merchants if he was on his own. So that is exactly what he did, he started Delaware Merchant Services focusing on the local market and “customer service”. Mark has always had a very service-oriented personality. This proved to be his biggest asset in growing the company. Now, with over 12 years of experience as an ISO, the company has agent representation nationally which prompted us to change our name to Metro Merchant Services. We service thousands of merchants all over the country effectively and efficiently. Our focus has always been on providing the best customer service in the industry. We have been recognized by one of the largest processors in the industry, Paymentech, as having the lowest customer attrition rate they have ever seen.
WE ARE ON YOUR TEAM
Metro takes pride in trying to service each customer personally. Each merchant is given the best possible attention when they call our office. We do not just send the call to a help desk or call center where the merchant can end up frustrated and still not get their issue resolved. We also work closely with our ISO Partners to make sure that they are properly trained and represent the company in the best possible way. Each ISO Partner must work within the guidelines set by the company and maintain the highest level of integrity when dealing with our merchants and referral partners.
At Metro Merchant Services, we believe that what’s behind the product is what makes our products even better than most. From your own personal sales representative who’s always there to help your business. To professional, technical support representatives who keep you up and processing, you can count on us when you need us. We maintain our systems with the highest levels of security for your protection and are there when you need any processing issue resolved in a timely manner.
OUR SERVICE AND SUPPORT
Offering the best products on the market just isn’t enough. We deliver a level of service excellence unmatched in the industry. Your customer support team members are empowered to do much more than simply resolve issues-they act on opportunities and offer custom solutions. A knowledgeable training staff ensures you have the information and instruction you need. Technical experts are available 24/7 to troubleshoot operational issues and keep your service running smoothly. All services are coordinated by the close attention of an account manager who is dedicated to your account and personally involved with your day-to-day business needs. Through our network of professionals, Metro Merchant Services doesn’t just solve your problems-we build relationships that help your business grow and succeed. Please contact us today to discover your business’ untapped potential.