Metro Merchant Services was started in 1997 by the President of the company, Mark Landis.
Mark got involved in the industry by simply responding to an advertisement in the paper from an ISO who was looking for agents. He met the ISO in a motel room of all places for the training. Although Mark did really well with the ISO, he knew there had to be better opportunities out there for him. So he joined the Merchant Services team of a large local bank where he was hired on the spot because of his experience level. He got more training, better organized and became the top producer in his regional market. However the company made many promises without delivering. They changed territories, and toyed with his compensation package which opened his eyes as to how the corporate world often operates and how unfair it was to him and the merchants he was servicing.
While working for the bank, Mark realized that there were so many areas that he could do better for his customers/merchants if he was on his own. So that is exactly what he did, he started Delaware Merchant Services focusing on the local market and “customer service”. Mark has always had a very service-oriented personality. This proved to be his biggest asset in growing the company. Now, with over 12 years of experience as an ISO, the company has agent representation nationally which prompted us to change our name to Metro Merchant Services. We service thousands of merchants all over the country effectively and efficiently. Our focus has always been on providing the best customer service in the industry. We have been recognized by one of the largest processors in the industry, Paymentech, as having the lowest customer attrition rate they have ever seen.
WE ARE ON YOUR TEAMMetro takes pride in trying to service each customer personally. Each merchant is given the best possible attention when they call our office. We do not just send the call to a help desk or call center where the merchant can end up frustrated and still not get their issue resolved. We also work closely with our ISO Partners to make sure that they are properly trained and represent the company in the best possible way. Each ISO Partner must work within the guidelines set by the company and maintain the highest level of integrity when dealing with our merchants and referral partners.
A bigger bite for Visa, MasterCard
We have all read the articles. Interchange and the issuing banks that benefit from interchange hikes are under assault from merchants and merchant groups concerned about the impact of increased interchange. The U.S. Congress is considering laws to regulate interchange.
Given the precarious financial position of most banks, I do not believe such laws will pass anytime soon, but the threat is real.
For their part, Visa Inc. and Master Card Worldwide made incremental changes to interchange, but the net result was only a greater diversity of higher-cost commercial and affluent interchange categories; there was minimal impact to overall interchange costs.